1)   rapidHELP 2.1
rapidHELP - Your Trial Software for Call Centre, Helpdesk and Support
Service Desk, helpdesk, support, call, call center, ticket, service, helpdesk software, service software, callcenter,

 2)   Easy Network Service Monitor 2.14
Easy to use and low cost tool for network, applications and services monitoring, fault identification, notification and reporting as well as service level agreement monitoring and reporting.
server, service level agreement, sla, network monitor, network applications, network availability, network troubleshooting, fault management, network management, network performance,